Privacy Policy

This Privacy Policy describes how Empath Health App (“we”, “our”, “us”) collects, uses, stores, and protects user information when you use our mobile application (“App”).

We are committed to protecting your privacy and ensuring the security of your personal and health information.

1. Information We Collect

1.1 Personal Information

• Name
• Mobile number
• Email address
• Age and gender (if provided)

1.2 Health Information (Sensitive Personal Data)

With your explicit consent, we collect and process health-related data, including:

• Blood Pressure (BP)
• Blood Sugar
• SPO2
• Weight
• Pulse
• Medical test reports performed by hospitals or diagnostic centers
• Prescription details shared by hospitals or doctors

This data is collected solely to help you view, track, and manage your health information.

1.3 Device & App Information

• Device type
• Operating system version
• App usage data (for performance and crash analysis)

2. How We Use Your Information

• Display and track your health vitals over time
• Show medical test reports shared by hospitals
• Enable hospitals or authorized healthcare providers to share reports with you
• Improve app performance and user experience
• Ensure security, fraud prevention, and compliance with legal obligations

We do not use your health data for advertising purposes.

3. Data Sharing & Disclosure

We do not sell or rent your personal or health data.

Your data may be shared only with:

• Hospitals, labs, or doctors directly involved in your care
• Service providers (e.g., cloud hosting, analytics) under strict confidentiality agreements
• Government or legal authorities, if required by law

All third parties are required to follow strict data protection and security standards.

4. Data Storage & Security

We take reasonable and appropriate security measures to protect your data, including:

• Secure servers
• Encrypted data transmission
• Access controls and authentication mechanisms

Despite best efforts, no system is 100% secure. We continuously review and improve our security practices.

5. User Consent

By using the App and submitting your information, you:

• Explicitly consent to the collection and use of your personal and health data as described in this policy
• Acknowledge that you can withdraw consent by discontinuing use of the App or requesting data deletion

6. Data Retention

We retain your data only as long as:

• Your account remains active, or
• It is required for providing services or complying with legal obligations

You may request deletion of your data at any time by sharing your registered mobile number at info@empathhealth.in.

7. Your Rights

• Access your personal and health data
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent for data processing

Requests can be made by contacting us at the email below.

8. Children’s Privacy

This App is intended for use by individuals above 18 years of age. If health data of a minor is entered, it must be done by a parent or legal guardian.

9. Medical Disclaimer

• This App does not provide medical diagnosis or treatment
• It is intended only for information, monitoring, and record-keeping purposes
• It does not replace professional medical advice

Always consult a qualified healthcare professional for medical decisions.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated “Last updated” date.

11. Contact Us