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Hospital management software: common questions
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What is Empath HIMS?
Empath HIMS is a Hospital Information Management System for Indian hospitals and clinics, covering registration, OPD/IPD, billing, lab, pharmacy, OT, inventory, HR and MIS reports. Its clinical templates are designed by practising doctors.
Is Empath HIMS ABDM certified?
Yes. Empath's ABDM integration covers all three NHA milestones: M1 (ABHA creation and Scan & Share), M2 (Health Information Provider) and M3 (Health Information User).
What is Empath Connect?
Empath Connect is Empath's WhatsApp patient engagement product, built into Empath HIMS. It automatically sends appointment reminders and confirmations, lab reports, prescriptions, bills and OTPs, and runs follow-up and recall campaigns, all under your hospital's own WhatsApp Business name.
Do you build websites for doctors and hospitals?
Yes. Empath designs SEO-optimised websites for doctors, clinics and hospitals, with condition pages, doctor profiles, Google Business Profile setup and online appointment booking that connects directly to Empath HIMS.
Can my hospital earn DHIS incentives with Empath?
Empath HIMS is eligible for the NHA Digital Health Incentive Scheme (DHIS). A built-in estimator tracks qualifying ABHA and health-record transactions and produces audit-ready reports for claims.
Does Empath HIMS work without internet?
Yes. With the local-server deployment option, Empath runs on-premise inside your hospital network and keeps working during internet outages. A cloud option is also available.
Is patient data stored in the cloud?
For ABDM, Empath uses a zero-PHI edge architecture: clinical records stay on-premise, and the cloud relay handles only signalling and token routing. The design is aligned with the DPDP Act 2023.
Can I use the ABDM connector with my existing HIMS or EMR?
Yes. The Empath ABDM Connector is a lightweight edge agent for Linux, Windows or macOS that bridges your existing EMR or HIMS to ABDM without changing hospital workflows.
Which hospitals use Empath HIMS?
Empath HIMS is live in 50+ multi-specialty hospitals and clinics, with partners across Haryana and Punjab including Karnal, Kurukshetra, Mohali, Derabassi, Ropar and Ludhiana.