Reminders & confirmations
Automatic reminders before every appointment, with one-tap confirm or reschedule replies that update the HIMS and reduce no-shows.
Empath Connect
WhatsApp patient engagement, built into your HIMS
Your hospital's own WhatsApp channel for reminders, reports, bills and follow-ups, sent automatically by Empath HIMS. Patients get updates where they already are, and your front desk gets its time back.
- Your hospital's name on every message. Messages go out under your own WhatsApp Business display name.
- Nothing to send by hand. A booking, a lab result, a discharge or a payment triggers the right message.
- No extra software. Empath Connect lives inside Empath HIMS, with no separate app or vendor.
XYZ HospitalBusiness account, powered by Empath Connect
Today
Appointment reminderHi Rahul, your appointment with Dr. Sharma (Cardiology) is tomorrow at 10:30 AM. Reply 1 to confirm or 2 to reschedule.
1
Confirmed. Your token number is #14. See you tomorrow!
Lab report readyCBC_Report_Rahul.pdf, 2 pages
Payment receivedBill OPD-2481, download receipt
Reports, prescriptions & bills
Lab reports, e-prescriptions, discharge summaries and receipts reach the patient's WhatsApp the moment they are ready.
OTP & verification
Secure WhatsApp OTPs for registration, the Empath Patient App and consent flows, without SMS delays.
Campaigns & recalls
Follow-up reminders, vaccination and screening recalls, birthday wishes and health-awareness campaigns for the right patient segment.
Automation rules
Set it once: share reports when ready, follow up 7 days after discharge, recall patients after 6 months. Empath Connect runs it daily.
Delivery & read tracking
See which messages were delivered, read and answered, so your team only calls the patients who need a call.
See EMPATH running in your hospital
Book a free, personalised demo. We'll show you the modules, ABDM and Empath Connect for your workflow.